Factors contributing to psychological well-being work-related stress among frontline hotel employees in Klang Valley

Hanapi, Nur Syafiqah (2019) Factors contributing to psychological well-being work-related stress among frontline hotel employees in Klang Valley. [Project Paper] (Submitted)

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Abstract

Introduction: In the hospitality industry, hotels play a vital component in the growth of tourism as every tourist wants a comfortable stay and top services. Frontline employees are an important person that links to the performance of a hotel's organization. However, due to certain factors, the employees have to face with psychological health problems and work-related stress, which became a growing concern in public health and organization as it adversely impacts employees as well as organizations. Objective: This study aims to identify the factors associated with the prevalence of depression, anxiety and stress among frontline hotel employees in Klang Valley. Methodology: This cross-sectional study was conducted within a timeframe of 4 months. A self-administered questionnaire was used to collect information on work-stress factors, psychological well-being (depression and anxiety) and work-related stress (stress) of respondents. The data obtained were then analyzed using HSE Management Standards Indicator Tool, DASS-21 standard scoring sheet and IBM SPSS Statistics Version 22.0. Results: The results revealed that contributing factor of control over work (3.45) and role (4.06) was below average score from benchmark data which recommended a clear need for improvement. To add on, results for the prevalence of self-reported depression, anxiety and stress experienced by frontline employees were at normal state; depression (75.5%), anxiety (64.2%) and stress (78.6%). This study also found there was significant relationship between work demand (p=0.026), interpersonal relationship (p<0.001) and role (p=0.034) with the depression; significant relationship between interpersonal relationship (p=0.00 l) with the anxiety; and significant relationship between work demand (p=0.021) and interpersonal relationship (p=0.026) with the stress. Conclusion: Therefore by understanding those factors, the hotel management can take this study as their source of information in creating a stress-free environment for employees in order to improve employee's health and well-being at the workplace. Keywords: hospitality industry, hotel, psychological well-being, work-related stress, frontline employees

Item Type:	Project Paper
Faculty:	Faculty of Medicine and Health Science
Depositing User:	Ms Norafizah Radzuan
Date Deposited:	28 May 2025 06:42
Last Modified:	28 May 2025 06:42
URI:	http://psaspb.upm.edu.my/id/eprint/2411

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