Risk factors contributing to musculoskeletal disorders among hotel room attendants in Klang Valley

Mohamad Pauzi, Nur Shahida (2019) Risk factors contributing to musculoskeletal disorders among hotel room attendants in Klang Valley. [Project Paper] (Submitted)

Text lp FPSK4 2019 2.pdf Download (28MB)

Abstract

Introduction: This study involved hotel room attendants in Klang Valley as hotel industries in this area and its hospitality has been positively increasing in term of the rate of occupancy in Malaysia. Hotel room attendants are responsible for making sure that the guest rooms are well prepared in terms of the tidiness and the cleanliness of the rooms. Their routine works include changing sheets and making beds, remove dust and dirt from the furniture, clean the toilets and bathtubs, washing the bathroom floors, vacuuming the room floors, as well as pushing heavy supply trolleys. Their job task require them to be expose to ergonomics risk factors such as awkward posture, repetitive movement, and forceful exertion. Objective: The primary objective of this study is to determine risk factors associated with musculoskeletal disorder among hotel room attendants. Methodology: The instruments used was questionnaire which consists questions on socio-demographics background, occupational information, lifestyle, and medical information as well as Rapid Entire Body Assessment. Result and Discussion: Results of ergonomics risk assessment indicates that 37 (33.3%) falls under very high risk level, 66 (59.5%) of respondents were in high risk level and 8 (7.2%) of respondents were in medium risk level. A high prevalence of musculoskeletal disorders (MSDs) was self reported in which 96 (86.5%) of the respondents had experienced musculoskeletal symptoms meanwhile only 15 (13.5%) did not. The risk factors that significantly associated with musculoskeletal disorders were rheumatoid arthritis(p=0.038), marital status p=(0.036), years of working (pS0.05) and age (pS0.05). Conclusion: In conclusion, the results showed a high prevalence of MSDs among room attendants in the hotel industries in Klang Valley and correspondingly high level or ergonomics risks. It is recommended that the management take and implement action such as work training and to have additional staffs in order for them to reduce the MSDs prevalence. Keywords: Hotel room attendants, Rapid Entire Body Assessment (REBA), Nordic Musculoskeletal Questionnaires(NMQJ, Musculoskeletal Disorders(MSD), Klang Valley

Item Type:	Project Paper
Faculty:	Faculty of Medicine and Health Science
Depositing User:	Ms Norafizah Radzuan
Date Deposited:	24 Jun 2025 06:23
Last Modified:	24 Jun 2025 06:23
URI:	http://psaspb.upm.edu.my/id/eprint/2422

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