Risk factors of workplace violence among officers in the Department of Immigration Malaysia

Zainal, Nur Suriana (2019) Risk factors of workplace violence among officers in the Department of Immigration Malaysia. [Project Paper] (Submitted)

Text FPSK4 2019 43 COMPLETED.pdf Download (86MB)

Abstract

Introduction: Nowadays workplace violence becomes an important safety issue in the workplace. It may give major threats to workers that negatively affect the overall capacity of organizations in workplace. Objective: This study aims to determine the risk factors of workplace violence among officers in the Department of Immigration Malaysia. Method: This is a cross-sectional study, which included officers of Immigration Department Malaysia that selected by using convenient sampling in Putrajaya, Selangor, Kuala Lumpur and KLIA. Study locations were selected by using purposive sampling method. Data was gathered by using self-administered questionnaire; comprised of four parts that include socio-demographic & work characteristics, organizational support, emotional management and workplace violence. Results: A total of 283 immigration officers completed the survey with response rate of 95%. The prevalence of reported WPV was 23.0%. Of the 83 cases, 54 had experienced verbal abuse (70.6%), followed by bullying/mobbing (5.3%), physical violence (3.9%), and sexual harassment ( 1.8%). The perpetrators were mostly among general public (58.8%) and their colleagues (45.9%). Conclusion: This study reveals that workplace violence as an important issue for officers in Department of Immigration Malaysia. Hence, further assessment should be carried out to reduce the identified risk factors and to find ways of solving this issue. Keywords: workplace violence, organizational support, emotional management

Item Type:	Project Paper
Subjects:	R Medicine > RC Internal medicine
Faculty:	Faculty of Medicine and Health Science
Depositing User:	Ms Norafizah Radzuan
Date Deposited:	29 Apr 2026 03:02
Last Modified:	29 Apr 2026 03:02
URI:	http://psaspb.upm.edu.my/id/eprint/2806

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