The risk factors of workplace violence among healthcare workers in public hospital

Zainal, Nursyafiqah (2018) The risk factors of workplace violence among healthcare workers in public hospital. [Project Paper] (Submitted)

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Abstract

Introduction: Workplace violence become a global concern due to the expanding number of episodes of violence cases in the workplace which perceived as a very serious safety and health hazard especially in healthcare setting. However, there is still limited number of study regarding this issue in Malaysia, especially specific to the risk factors contribute to the occurrence of this problem in healthcare sector. Objectives: The aim of this study was to determine the prevalence of workplace violence and its associated risk factors among healthcare workers in public hospital. Method: This is a cross-sectional study which involved 136 randomly selected respondents among doctors and nurses who were Malaysian, aged between 18 to 58 years old and have been working for at least one year in Emergency and Trauma Department and Pediatric Department, Hospital Kuala Lumpur. Data was gathered through a self-administered questionnaire which consisted of 3 parts, including socio-demographic and work characteristic, psychosocial factors at work, and workplace violence (WPV). The psychosocial work factors was assessed by using Job Content Questionnaire (JCQ-27). The one-year prevalence of WPV which covered physical violence, verbal abuse, bullying/mobbing and sexual harassment were measured by adapting questionnaire developed by ILO/ICN/WHO/PSI. The response rate of this study was 91 %. Result: The prevalence of reported WPV was 71.3% where nurses (73.2%) had slightly higher prevalence than doctors (69.2%). Respondents working at Emergency and Trauma Department (87.9%) had higher prevalence of WPV than those working at Pediatric Department (55.7%). The most common forms of WPV was verbal abuse (70.6%), followed by bullying/mobbing (29.4%), physical violence (11.0%), and sexual harassment ( 6.6% ). In terms of socio-demographic characteristics related to WPV, age was significantly associated with WPV (p=0.001 ). For work characteristics, there were significant association between department (p<0.001) and years of employment (p=0.002) with WPV. In terms of psychosocial factors, high job demand (p=0.043), low social support (p=0.004) and high job insecurity (p=0.0 18) were significantly associated with higher prevalent of WPV. Conclusion: The prevalent of workplace violent among respondents were high and most common among young and less experienced healthcare workers, especially nurses and those working in Emergency and Trauma Department. These prevalence were significantly associated with their socio-demographic factors, work characteristics and psychosocial factors. Hence, further assessment should be carried out to reduce the identified risk factors and to find ways of solving this issue. Keywords: medical staff, clinical setting, psychosocial hazard, occupational aggression

Item Type:	Project Paper
Faculty:	Faculty of Medicine and Health Science
Depositing User:	Ms Norafizah Radzuan
Date Deposited:	11 Jul 2024 03:58
Last Modified:	11 Jul 2024 03:58
URI:	http://psaspb.upm.edu.my/id/eprint/1954

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